Shipping
GENERAL INFORMATION
- BOLTENSTERN ships worldwide
- All orders are prepared within 2-3 business days starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact us. Delivery times may be affected in times of high volume (such as Black Friday, Christmas...).
- When shipping your order, we will send an email with your tracking number to confirm that your order has been shipped.
SHIPPING COSTS AND DELIVERY TIMES
- Shipping times in the table below are estimates. The estimated shipping time for your order will be available to view on the checkout page before you confirm payment.
- Estimated delivery times are subject to the acceptance of your order, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.
- For all BOLTENSTERN pre-ordered, custom-made, or printed on demand items, a minimum two-week production time must be added to all shipping times listed below:
| Region | Option | Cost | Delivery Time |
|---|---|---|---|
| AUSTRIA | Standard | Free for orders over € 200 | 2-3 working days |
| € 5 for orders under € 200 | |||
| Express | € 20 | 1-2 working days | |
| EU COUNTRIES | Standard | Free for orders over € 200 | 2-3 working days |
| € 10 for orders under € 200 | |||
| Express | € 30 | 1-2 working days | |
| NON-EU COUNTRIES | Standard | € 30 | 3-7 working days |
| Express | € 40 | 1-2 working days |
NOTES
- Orders are shipped from Austria.
- All delivery times stated are working days.
- Working days are Monday to Friday, excluding public holidays within Austria and your chosen shipping destination.
- Orders are estimated to arrive between 8:30 and 18:30 local time.
- In the event that you are not at the shipping address upon delivery, the courier company will contact you in order to reschedule a second delivery attempt at your convenience or leave the parcel at a pick-up station.
- If a shipping cost promotion is available, the reduced shipping cost will be displayed at checkout.
- We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been placed.
- We do not deliver to freight forwarding addresses or PO Boxes.
